Lifetime Warranty

Statement

TRACK LIGHT USA PRODUCT  – Lifetime Warranty on Outdoor Color Changing Lighting Systems and application software

At Track Light USA, we take immense pride in the quality and durability of our outdoor color changing lighting systems. To demonstrate our commitment to our customers, we are pleased to offer a comprehensive Lifetime Warranty that covers all parts of our lighting systems — ensuring your investment is protected for as long as you own it.

Warranty Coverage

1. Scope of Warranty:
Our Lifetime Warranty covers all components and parts of your outdoor color changing lighting system, including but not limited to:

  • LED Light Fixtures
  • Drivers and Power Supply Units
  • Track Material
  • Connectors and Wires
  • Control Systems

This warranty guarantees that all parts of your system will be free from defects in materials and workmanship under normal use and maintenance.

2. Warranty Duration:
This Lifetime Warranty is valid for the duration of your ownership of the outdoor color changing lighting system purchased from Track Lights. It applies only to the original purchaser and is non-transferable to subsequent owners.

3. Warranty Activation:
To activate your Lifetime Warranty, you must register your purchase online at Tracklightusa.com/warranty within 30 days of installation. Please retain your original proof of purchase as it will be required for warranty claims.

Warranty Exclusions

While we are dedicated to providing a superior product, certain conditions and limitations apply to our Lifetime Warranty:

1. Exclusions:
This warranty does not cover:

  • Damage inflicted by misuse, neglect, or accident.
  • Acts of nature, including but not limited to storms, flooding, or extreme weather conditions.
  • Damage caused by unauthorized repairs or modifications of the lighting system.
  • Deterioration arising from exposure to corrosive materials or chemicals.
  • Normal wear and tear or issues resulting from improper installation.

2. Warranty Claims:
In the event of a defect in materials or workmanship, please contact our customer service department at info@tracklightusa.com to initiate your warranty claim. You may be required to provide proof of purchase and photographs of the defect. Upon verification, we will either repair or replace the defective parts at our discretion.

3. Limitation of Liability:
Track Lights shall not be liable for any incidental or consequential damages arising from the use of our products. Our total liability under this warranty shall not exceed the purchase price of the product as stated in the original invoice.

Maintenance and Care

To ensure the longevity and optimal performance of your outdoor color changing lighting system, we recommend the following maintenance practices:

  • Clean the LED fixtures periodically to remove dirt and debris.
  • Check connections and wiring for signs of wear.
  • Monitor the system for any unusual performance issues.
  • If you experience any problems, refrain from making alterations or repairs without consulting our customer service.

Conclusion

We stand behind the quality of our outdoor color changing lighting products, and our Lifetime Warranty reflects our dedication to customer satisfaction. We aim to provide peace of mind, knowing that your lighting system is protected for as long as you own it.

Thank you for choosing Track Light USA. Should you have any questions or concerns regarding your warranty or our products, please do not hesitate to reach out to us.

Contact Information:

  • Info@tracklightusa.com

Track Lights
Lighting up your outdoor spaces, for a lifetime.

Please review our website for any updates to this warranty policy.
Effective Date: 2/6/2025


 

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